Using Telemedicine to Connect to Your Johns Hopkins Doctor and Care Provider
Patients with a MyChart account or new patients can participate in a live-video appointment, called a video visit, with their Johns Hopkins outpatient primary or specialty care provider. Video visits allow patients to connect face-to-face in real time without leaving their home. Patients can use a smartphone, tablet or computer. If you do not have a device to use for a video visit, you and your provider may decide that a telephone call will meet your needs.
MyChart virtual video visits are secure and HIPAA compliant. Professional world language or sign language interpreters and other accommodations are available to join a telemedicine video or phone visit.
In this section:
- Welcome to Video Visits: A Guide for Patients (Video)
- Tools You'll Need
- Tips for a Successful Video Visit
- FAQs- Frequently Asked Questions
Tools You'll Need
- MyChart Account (If you do not have a MyChart account, you can request one by filling out our online form.)
- Smartphone, Tablet or Laptop with Webcam with internet or strong wifi signal
- Apple device users: Please update your device to version 15.2. Older versions are unable to connect to a Johns Hopkins Medicine video visit. Learn more.
- Speakers or Headphones
Frequently Asked Questions
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Both Johns Hopkins providers and patients can request a video visit. Call your provider’s office or send a message through MyChart to ask your provider if a video visit is appropriate for your care needs.
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- Complete the e-check-in process through MyChart. (E-check-in is available starting seven days before your video visit.)
- Click the link found in the e-check-in process.
- Click on “Start your video visit.”
- Wait for a medical office assistant or your provider to join you in the video visit session.
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Patients can invite loved ones to participate in the video visit. Click on the “Share your video visit” button during the appointment check-in process, and email the shared URL.
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Due to individual state regulations, Johns Hopkins Medicine may not be able to conduct a telemedicine visit with patients who live in a state other than the state where your provider’s office is located. Please ask your provider if you can be seen via telemedicine before you schedule a video visit.
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Most Johns Hopkins Medicine providers are able to support video visits. Contact your provider to see if a video visit is appropriate for you.
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Yes, we value our diverse patient population, and pride ourselves on the ability to provide equal access to services. An interpreter or other accommodations can be coordinated by the provider through phone or video during your telemedicine visit.
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The telemedicine program at Johns Hopkins is wholly owned and operated by Johns Hopkins Medicine. Through the system, your health care provider has access to your secure electronic medical records.
Your information and safety are carefully protected when you use telehealth services, just as they would be during an in-person doctor visit. MyChart virtual video visits are secure and compliant with all traditional privacy regulations.
Please note that during the COVID-19 State of Emergency only, if you and your provider agree, you may participate in a telehealth visit through use of a non-public, non-HIPAA approved, two-way audiovisual communications system such as FaceTime.
You may also connect with your provider via telephone.
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The law aims to help patients understand health care costs in advance of care and to minimize unforeseen — or surprise — medical bills.
No Surprises Act Overview
- Patients are protected from receiving surprise medical bills resulting from out-of-network care for emergency services and for certain scheduled services without prior patient consent.
- Patients who do not have insurance or who are not using insurance to pay for care have a right to receive a good faith estimate of their potential bill for medical services when scheduled at least three days in advance.
- Individuals with Medicare, Medicare Advantage, Medicaid, Indian Health Services, VA health care, or TRICARE insurance plans are not covered under the No Surprises Act because these federal insurance programs have existing protections in place to minimize large, unforeseen bills.